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Products & Authenticity
Every single watch in our store is 100% original and sourced from authorized European distributors. We provide a certificate of authenticity with every order. No replicas. No grey-market goods. No exceptions.
We work directly with European wholesale distributors, which allows us to offer genuine brand watches at better prices than traditional retail. Lower overhead, honest margins, real savings for you.
Yes. All watches come with the manufacturer's standard warranty (typically 2 years depending on the brand). The warranty card and documentation are included with your order.
Ordering & Payment
Great question. We have a dedicated page explaining this in detail. The short version: we source each watch fresh from authorized suppliers specifically for your order, which requires confirmed payment. We back this with 14-day free returns and full tracking.
We accept all major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and local payment methods including BLIK (Poland), Bancontact (Belgium), and Carte Bancaire (France).
Absolutely. We use Stripe for payment processing. Your card details are encrypted with 256-bit SSL and are never stored on our servers.
Shipping & Delivery
1-3 business days for most European destinations. You receive a tracking number by email as soon as your order ships.
We ship to all EU countries. If you are outside the EU, contact us and we will do our best to accommodate your order.
Shipping is free on all orders over EUR 150 within the EU. For orders under EUR 150, a flat shipping fee applies (varies by destination, shown at checkout).
Returns & Support
No problem at all. You have 14 days from delivery to return it for a full refund. The watch must be unworn and in its original packaging. We will send you a prepaid return label.
Email us at hello@maurilio-watches.com, message us on WhatsApp, or use the contact form on our site. We respond within 24 hours, usually much faster.
Contact us immediately with photos. We will arrange a replacement or full refund at no extra cost. We are here to make it right.